We are excited to help you with your questions and concerns. Please be sure that we haven't answered your questions on our FAQ page or in our very handy FAQ PDF below. You can download it for FREE. It also includes some helpful tips for Lightroom, too! We do our best to take care of each request as quickly as possible. Please be sure to check out our general questions as most of your questions may be already answered there.
Week of November 4th update: If you've just received an updated product link this will include XMP files for Lightroom Classic and Lightroom CC. Lightroom will automatically update your presets to XMP so you may not need this update. But, we wanted to make it available to you.
Please make sure to backup your presets. You can read more about how to backup your presets here. Each purchase comes with 3 downloads and the option to save to dropbox now, too! New links are not reissued for lost presets.
Click on button below to submit a ticket to our customer service team
Be sure to join our private Pretty Presets Facebook Group. We have an incredible community here. Plus, it's full of free resources that you won't find anywhere else. One of these resources is a instantly downloadable FAQ page to help you with the most popular questions we see. Instantly download it now!
FAQ at Pretty Presets
Q. How do I install my presets?
A. We have a whole page just to help you with installing your presets. You can view it here. We also have links to videos here as well. If you would like to view the videos on installing presets on a PC or installing presets on a MAC you can click the links as well. Instantly download the instructions for installing presets and brushes.
Q. How do I install my brushes?
A. Brushes are installed almost exactly like presets except that they go into the "Local Adjustment Presets" folder instead of the "Develop" folder. You can get step-by-step instructions to installing brushes here. Also, check out thsi great blog post: 6 Questions About Lightroom's Brush Tool You're Too Afraid to Ask.
Q. I have the Creative Cloud. Will these presets work?
A. Yes, our presets will work great with your Lightroom platform that is included with your Creative Cloud subscription! Should you get the Creative Cloud?
Q. What if I change computers? How can I move my presets.
A. You can move your presets by backing them up to the storage device of your choosing. You could put them on a CD for instance and then bring the CD to the new computer and upload them to Lightroom that way. We also have a great tutorial here on how to transfer presets from one computer to another.
Q. Do you have presets that will work in Lightroom 5, Lightroom 6, Lightroom Classic and Lightroom CC?
A. Yes, all of our presets work in Lightroom 5, Lightroom 6, Lightroom Classic and Lightroom CC. Brushes do not yet work in Lightroom CC as there is no option for brushes available. However, brushes will work perfectly in Lightroom 5-8 and Lightroom Classic
Q. How do I know if I shoot RAW or jpeg images?
A. We have a great tutorial about this here. It shares how RAW and jpeg are different and what they offer you. Most people are shooting jpeg unless they are going into their camera to manually select RAW. Read more here about Raw vs jpeg! All of our presets work on both raw and jpeg images.
Q. Are all of your downloads instant? Do I receive anything in the mail?
A. Yes, all of our downloads are instant. They are available after payment is complete, another link is sent to your email address on file, and you can also access them from your account here on Pretty Presets. There are 3 ways to enjoy your purchase!
Q. How do I create an account on the website?
A. As you make your first purchase it will ask for your name and address. You will then be able to confirm your information and new account after you have completed payment. The account will then be setup and you will receive a confirmation email. There is always the option to complete the purchase as a "guest" too. Please let us know how we can help!
Q. How do I apply a discount or gift card?
A. You will be able to enter it before checking out. You will find it right under your products in your cart. It will say "Have a discount code? Click here to enter it".
Q. How can I contact you for further help?
A. You can reach us quickest at firstname.lastname@example.org. All correspondence can also be sent to PO BOX 25 Lola, MT 59847. We look forward to helping you.
Q. What if I lose my presets?
A. As of April 1st, 2012 Pretty Presets stopped sending out backups for products that were lost. Please make sure to back them up through one of these sources or to a external hard drive or thumb drive. We have a tutorial on doing that here.
Q. I currently operate with the month to month subscription of lightroom. I would love to order one of your presets however I am wondering if it will work on my programing?
A. Yes, our presets will work on your month-to-month program. Not a problem at all. You always have two downloads available, too. I encourage you to save one download to your computer for future use as well. Enjoy!
Q. Do you offer any free training?
A. Yes, we love offering free lightroom training often! Be sure to join our mailing list to be notified first. Also, check out some of our most recent lightroom training here.