FAQ

Q.  How do I install my presets?

A. We have a whole page just to help you with installing your presets.  You can view it here.  We also have links to videos here as well.  If you would like to view the videos on installing presets on a PC or installing presets on a MAC you can click the links as well.

Q. How do I install my brushes?

A. Brushes are installed almost exactly like presets except that they go into the "Local Adjustment Presets" folder instead of the "Develop" folder.  You can get step-by-step instructions to installing brushes here.  We also have videos to watch on this page as well.

Q. Do you suggest RAW presets on jpeg pictures?  Or jpeg presets on RAW pictures?

A. While many Photographers do this, we recommend that you stick with the correct presets for the file type you are editing. This really just makes your job easier! If you do choose to purchase a RAW set for a jpeg picture then please know that there may be tweaking  involved.  This is done often enough that we've made a video about customizing your presets.  You can view that video here http://bit.ly/wwsi1G.

Q. What if I lose my presets?

A. As of April 1st, 2012 Pretty Presets stopped sending out backups for products that were lost.  Please make sure to back them up through one of these sources or to a external hard drive or thumb drive. We have a tutorial on doing that here.  

Q. What if I change computers?  How can I move my presets.

A. You can move your presets by backing them up to the storage device of your choosing.  You could put them on a CD for instance and then bring the CD to the new computer and upload them to Lightroom that way.  We also have a great tutorial here on how to transfer presets from one computer to another.

Q. Do you have presets that will work in Lightroom 4 and 5?

A. Yes, you can view all Lightroom 4 presets and Lightroom 5 presets in our store here.

Q. Can my Lightroom 3 presets work in Lightroom 4?

A. There is something that can be done in Lightroom 4 to allow Lightroom 3 presets to work.  There are three steps to this process!  You can view more about the process here.  

Q. How do I know if I shoot RAW or jpeg images?

A. We have a great tutorial about this here. It shares how RAW and jpeg are different and what they offer you. Most people are shooting jpeg unless they are going into their camera to manually select RAW. Read more here about Raw vs jpeg!

Q. Are all of your downloads instant?  Do I receive anything in the mail?

A. Yes, all of our downloads are instant.  As soon as you purchase the products they will be sent to your paypal email address. You can download them and start using them right away!  There is no wait on any of our products. They will not come in the mail.

Q. How do I create an account on the website?

A. As you make your first purchase it will ask for your name and address. You will then be able to confirm your information and new account after you have completed payment.  The account will then be setup and you will receive a confirmation email.  There is always the option to complete the purchase as a "guest" too. Please let us know how we can help!

If you have more specific questions about Lightroom 3, 4 or 5 click here

Q. How do I apply a discount or gift card?

A. If you are using paypal, you will be directed to paypal first and then back to the website where you can apply the discount and/or gift card number.

Q. I currently operate with the month to month subscription of lightroom.  I would love to order one of your presets however I am wondering if it will work on my programing?

A. Yes, our presets will work on your month-to-month program. Not a problem at all. You always have two downloads available, too. I encourage you to save one download to your computer for future use as well. Enjoy!

Q. Do you offer any free webinars?

A. Yes, we love offering free lightroom webinars to encourage you as you learn more about Lightroom. Be sure to join our mailing list to be notified first. Also, check out some of our most recent recorded webinars here.